Student Services Division Continuous Improvement Cycle
High-level Strategies, Measurable Objectives, and IE Plans
Student Services Goals are evaluated annually in July, following the submission of departmental IE Reflections/Reports in June. The Student Services Affairs Cabinet (SSAC) analyzes departmental IE Reports to inform the development of the upcoming academic year goals and high-level strategies. The complete outline of the Student Services Division Goals, Highline Level Strategies and measurable objectives can be found within the Student Services Division Goal Matrix. The cyclical process is captured in the table below.
Student Services Continuous Improvement Cycle
| Timeline | Responsible | Action Item |
|---|---|---|
| July-August | SSAC | Student Services Affairs Cabinet (SSAC) Divisional Goals and Strategies Review • Review and evaluate data and outcomes of IE Reflection goals and outcomes • Review and evaluate Student Services Division Goals and High Level Strategies as a result of the data presented in IE Reflections • Refine and develop the upcoming academic year Student Services Division Goals and High-Level Strategies • SSAC members inform departmental managers of the upcoming academic year's division goals and high-level strategies |
| August | Department Managers | IE Plan Development • Develop upcoming departmental IE Plan goals and outcomes aligned with college goals, the division goals, and division high level strategies • Provide their SSAC representative their departmental IE Plans and goals for the upcoming academic year • Attend IE Plan Workshops |
| Late August | Department Managers | Departmental IE Plans Submission |
| Late September | SSAC | Annual Student Services Division Continuous Improvement Report Published • Update the Student Services Division Goal Matrix • Update the Student Services Assessment Webpage with the Student Services Division report and the updated Division Matrix |
| Ongoing | Dept Managers & SSAC | Ongoing assessment, monitoring, data collection and analysis • SSAC members check-in with their respective departmental managers to provide support and guidance • Utilize Student Feedback Survey Data via the Data Dashboard • Monthly Dean’s Meeting check-in and progress review of this cyclical operation |
| Ongoing | Dean & SSAC | Student Feedback Survey Utilization • Dean of Student Support & Funding Services complies Student Feedback Survey data at the end of each quarter and sends the data to SSAC members by the beginning of the following quarter • SSAC members disburse their department data to their respective departmental managers for review and continuous improvement |
| April & May | Department Managers | IE Reflection Submission Preparation • Submit initial draft of the IE Reflection to the direct supervisor • Attend workshops regarding IE Reflection |
| May | SSAC | SSAC members review initial IE Reflection submissions and provide departmental managers feedback. |
| Early June | Department Managers | Submit finalized IE Reflection |
| June | SSAC | SSAC review IE Reflections and Division Goal Matrix in preparation for the July SSAC Retreat |