Student Services Division Goals
During Summer Quarter 2025, Dr. Jamilyn Penn, then Vice President for Student Services (VPSS), charged the Student Services Affairs Cabinet (SSAC) with developing division goals and high‑level strategies aligned with the College Goals and the collective work of Student Services departments. In response, SSAC leadership conducted a comprehensive analysis of all Student Services Institutional Effectiveness (IE) Plans and Reflections. This review, grounded in the College’s strategic plan, informed the development of the Student Services Goals outlined below.
Highline College Strategic Goal 1: Access
Overview: Student Services advances access by increasing college readiness, strengthening outreach and recruitment, and providing students with the financial and navigational support needed to enroll and succeed. In partnership with departments across campus, the division centers on inclusive policies and practices that remove barriers and promote academic achievement for all students.
Student Services Goals: Access
- Strengthen Access and College Readiness
- Strengthen Financial and Navigational Support
- Remove Barriers Through Inclusive Policies and Practices
Highline College Strategic Goal 2: Learning
Overview: Student Services fosters learning through holistic support, high-touch coaching, and proactive interventions that promote persistence and academic success. By connecting students to financial resources, academic planning, and cocurricular opportunities, Student Services creates engaging pathways that support retention and completion.
Student Services Goals: Learning
- Deliver Holistic Student Support
- Provide High-Touch Coaching
- Implement Proactive Interventions
- Connect Students to Financial Resources
- Promote Academic Achievement and Retention
Highline College Strategic Goal 3: Community
Overview: Student Services uplifts community by building and expanding partnerships that enhance student support, well-being, and economic mobility. Through collaboration with local partnerships/organizations and four-year institutions, the division connects students to resources that promote retention, career advancement, and transfer opportunities.
Student Services Goals: Community
- Build and Expand Strategic Partnership
- Strengthen Economic Mobility Opportunities
- Promote Retention, Career Advancement, and Transfer
Highline College Strategic Goal 4: Culture and Capacity
Overview: Student Services cultivates an inclusive culture by affirming student diversity, fostering safe and supportive spaces, and promoting staff learning and development. Student Services commits to staff growth and community-building to align priorities and strengthen our collective capacity to serve students.
Student Services Goals: Culture and Capacity
- Affirm Student Diversity
- Foster Safe and Supportive Spaces
- Promote Staff Learning and Development
- Commit to Staff Growth and Community-Building
- Align Priorities to Strengthen Collective Capacity
