Assessment that Results in Student Achievement

As a function of the Vice President’s office, assessment activities are coordinated by the Student Services Affairs Cabinet (SSAC). Weekly meetings provide the infrastructure for conducting assessment initiatives that facilitate continuous improvement in student learning, student engagement, and departmental effectiveness.

Institutional Effectiveness

Student Services departmental assessment is coordinated by the lead administrator in each unit designated by their title of Director or Dean. Each department has a clear foundation in an established mission, identified service populations, and stated goals captured in their Institutional Effectiveness Plan. Departments report their continuous improvement efforts, strategies and outcomes through the submission of the annual Institutional Effectiveness Plan and Institutional Effectiveness Reflection. SSAC members review and support to the departments at each point in the process.

Student Services Data Dashboard & Student Feedback Survey

Student Services strive to ensure all interactions and engagement operations are timely, responsive, accurate, and respectful. In that effort, the Student Services Data Dashboard was created to capture student experience and feedback administered through the Student Feedback Survey. Primary data points include:

1. Responsiveness
2. Customer service satisfaction
3. Accurate information
4. Respect
5. Needs or questions met

Student Services Staff can view the Student Services Data Dashboard here. The Dashboard allows Student Services staff, managers and administrators ability to review the data for continuous improvement efforts.

Screen Capture of the Student Services Data Dashboard

Students can view and submit the Student Feedback Survey (click here).